Refund policy
Return, Refund, and Cancellation Policy – Guerrero Sporting
Last updated: July 13, 2026
This Return, Refund, and Cancellation Policy governs the return procedures for products purchased on Guerrero Sporting and applies to orders placed online by consumers, in compliance with applicable Italian and European legislation, including the Italian Consumer Code and EU legislation on distance contracts.
For any inquiries regarding returns, refunds, cancellations, orders, damaged, defective, or incorrect products, you can contact us at:
Email: assistenza@guerrerosporting.com
You can also start a return, withdrawal or cancellation request independently via the link “Returns and Cancellations” present in the footer of the site or through the customer account area available at:
https://account.guerrerosporting.com
1. Right of withdrawal within 14 days
If you purchase as a consumer, you have the right to withdraw from the contract within 14 days without having to provide any reason.
The 14-day period starts:
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from the day on which you, or a third party appointed by you other than the courier, physically receives the product;
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in case of an order with multiple products delivered separately, from the day you receive the last product;
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in case of delivery in multiple lots or pieces, from the day you receive the last lot or piece.
To comply with the withdrawal deadline, it is sufficient to send the communication before the 14-day period expires.
2. How to exercise the right of withdrawal or request a return
You can exercise your right of withdrawal or request a return in one of the following ways:
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via the link “Returns and Cancellations” present in the footer of the site;
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via the customer account area available at https://account.guerrerosporting.com;
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by sending a request via email to assistenza@guerrerosporting.com.
In your request, please indicate:
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name and surname;
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order number;
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product you wish to return;
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reason for the request, optional in case of withdrawal;
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any photos, if the product is damaged, defective, incomplete or incorrect.
If you use the online procedure via “Returns and Cancellations” or via your customer account, you will receive a confirmation of the request on a durable medium, for example by email or SMS, with the information relating to the initiated case.
The correct return shipping address will be provided in the email or communication responding to your return request.
We ask that you do not ship the product before receiving the return instructions, to avoid delays, delivery errors, or incorrect handling of the request.
3. Access the online ordering process with email or telephone number
If you placed your order using an email address, you can access the online procedure via the link “Returns and Cancellations” present in the footer of the site or via the customer account area available at:
https://account.guerrerosporting.com
If you placed your order using only your phone number, without entering an email address, you may not be able to access the process via the customer account link.
In this case you will have to use the link received via Order confirmation SMS or contact us at assistenza@guerrerosporting.com to receive assistance.
This option does not limit your right of withdrawal in any way: it only allows us to correctly identify the order and process the request as quickly and safely as possible.
4. Order cancellation
You can request to cancel your order via the link “Returns and Cancellations” present in the footer of the site, via customer account or by writing to assistenza@guerrerosporting.com.
Cancellations can only be processed if the order has not yet been prepared, handed over to the courier, or shipped.
If your order has already been shipped or handed over to the courier, we cannot guarantee cancellation. In this case, you may still exercise your right of withdrawal, if applicable, according to the procedures set forth in this Return, Refund, and Cancellation Policy.
5. Product return deadlines
After having communicated your decision to withdraw, the product must be returned without undue delay and in any case within 14 days from the day you communicated your withdrawal to us.
The correct return shipping address will be provided in the email or communication responding to your request.
6. Conditions of the returned product
The product must be returned complete with all its parts, accessories, manuals, tags, labels and original packaging, where possible.
The product may be handled only to the extent necessary to verify its nature, characteristics and functioning, as would be the case in a physical store.
The customer is responsible for any decrease in value of the product resulting from handling other than that necessary to verify its nature, characteristics and functioning.
For example, the refund may be reduced if the product is:
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used beyond the normal test;
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worn for prolonged periods;
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damaged;
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dirty;
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incomplete;
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lacking essential accessories;
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returned with damaged packaging or wrapping beyond what is necessary to open.
These conditions do not in any way limit the rights recognized by the legal guarantee in the event of a defective or non-compliant product.
7. Return costs
In the event of a return due to a change of heart, change of mind, error in size selection, or personal preference, the customer will be responsible for the direct cost of returning the product, unless otherwise communicated in writing by us.
If the return is due to our error, an incorrect item, a product damaged upon delivery, or a confirmed defect/non-conformity, we will provide you with specific instructions and, if necessary, a return label or alternative solution.
8. Refund of original shipping costs
In the event of a valid withdrawal, we will refund all payments received for the returned product, including the standard delivery costs incurred at the time of purchase.
Any additional costs resulting from choosing a more expensive delivery method than the standard delivery offered will not be refunded.
In the event of a partial return relating only to some products in the order, the refund of any original shipping costs will be assessed based on the order and the shipping method applied.
9. Refund terms and conditions
The refund will be made using the same payment method used for the purchase, unless otherwise expressly agreed.
The refund will be made without undue delay and in any case within 14 days from the day we were informed of your decision to withdraw.
However, we may withhold reimbursement until we have received the product back or until you have supplied evidence of having sent the product back, whichever is the earliest.
Once the refund is issued, the actual crediting time may vary depending on the bank, card network, or payment method used.
If more than 15 business days have passed since the refund was confirmed and you have not received the credit, you can contact us at:
assistenza@guerrerosporting.com
10. Damaged, defective or incorrect products
We invite you to check the product upon delivery.
If you receive an item that is damaged, defective, incomplete or different from the one you ordered, you can contact us as soon as possible via the link “Returns and Cancellations” present in the footer of the site, via customer account or via email to:
assistenza@guerrerosporting.com
Attach, if possible:
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order number;
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description of the problem;
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product photo;
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photo of the outer packaging;
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photo of the shipping label.
We will assess the situation and offer you a solution in accordance with applicable law, which may include, depending on the case, repair, replacement, price reduction, or refund.
11. Legal guarantee of conformity
Products sold to consumers are covered by the legal guarantee of conformity provided for by Italian and European legislation.
The legal guarantee covers defects of conformity existing at the time of delivery of the product and which become apparent within the terms established by law.
The warranty does not cover damage caused by misuse, normal wear and tear, neglect, accidental damage, tampering, unauthorized modifications, or use of the product other than for its intended use.
To request warranty assistance, you can use the link “Returns and Cancellations” present in the footer of the site, the customer account area or contact us at:
assistenza@guerrerosporting.com
12. Products excluded from the right of withdrawal
The right of withdrawal may be excluded in the cases provided for by applicable legislation.
For example, the following cannot be returned:
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products made to measure or clearly personalized;
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products that are at risk of deteriorating or expiring rapidly;
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sealed products which are not suitable for return for hygiene or health protection reasons if opened after delivery;
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products which, after delivery, are by their nature inseparably mixed with other goods;
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digital content or digital services in cases where the performance has begun with the express consent of the consumer and with the acceptance of the loss of the right of withdrawal, where applicable;
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gift cards already used or otherwise non-refundable according to the specific conditions applicable.
Items on sale, discounted, or on promotion can be returned according to the same rules as other products, unless they fall within one of the legal exceptions listed above.
If you have any questions about the returnability of a specific product, please contact us before purchasing or submitting your return request.
13. Change size, color or product
We do not currently handle direct exchanges.
If you wish to change size, color, or model, you will need to:
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request a return of the purchased product;
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wait for the return procedure to be processed;
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place a new separate order for the desired product.
Availability of the new product cannot be guaranteed until the new order is completed.
14. Unauthorized returns or returns sent to incorrect addresses
The correct return address will be provided in the email or communication responding to your return request.
Products shipped without following the instructions received, or sent to an address other than the one provided, may be delayed or may not be correctly associated with the order.
Guerrero Sporting is not responsible for shipments sent to incorrect addresses or addresses not previously communicated by our Customer Service.
15. Purchases made by companies or professionals
The right of withdrawal provided for distance contracts applies to consumers, i.e., natural persons who purchase for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity they may carry out.
For purchases made by companies, professionals, or VAT holders, the right of withdrawal does not apply, unless otherwise authorized in writing by us or otherwise required by law.
16. Contacts
For any questions regarding returns, refunds, cancellations, damaged, defective, incorrect products or warranty, you can use the link “Returns and Cancellations” present in the footer of the site, access the customer account area or contact us at:
Guerrero Sporting
E-mail: assistenza@guerrerosporting.com
Customer account: https://account.guerrerosporting.com