Refund policy

Return and Refund Policy – Guerrero Sporting

Last updated: May 26, 2025

1. Return Period: 14 Days

In accordance with current legislation and our company policy, we accept return requests within 14 days from delivery date of the order.

To be eligible for return, the product must meet the following conditions:

  • to be in the same condition as received,

  • not have been used, worn or damaged,

  • be complete with original tags,

  • to be returned in the original packaging,

  • accompanied by valid receipt or proof of purchase.

2. How to Request a Return

To initiate a return, contact our Customer Service at:
📧assistenza@guerrerosporting.com

The products must be returned to:
📦 [INSERIRE INDIRIZZO PER I RESI]
(The correct address will be provided via email once the return is approved.)

If your return is approved, we will send you a shipping label and detailed instructions. Returns sent without prior authorization will not be accepted.

3. Damage, Defects or Incorrect Items

Always check your order upon receipt. If any items are damaged, defective or incorrect, please contact us immediately at [assistenza@guerrerosporting.com] attaching photos. We will evaluate the situation and propose a solution.

4. Non-Returnable Items

We do not accept returns for:

  • Custom or made-to-measure items

  • Perishable goods (e.g. supplements)

  • Opened personal use products (e.g. protections)

  • Hazardous materials or flammable liquids

  • Items on sale or promotion

  • Gift cards

Contact us if you have any concerns about the returnability of a specific product.

5. Substitutions

At the moment We do not make direct replacements. If you wish to change product or size:

  1. Proceed with the return of the purchased product

  2. Place a new order separately

6. Right of Withdrawal – EU (14 Days)

In accordance with the Directive 2011/83/EU, customers from the European Union have the right to withdraw from the purchase within 14 days, for any reason, without obligation to provide reasons.

The product conditions must be identical to those indicated in point 1. The refund will be issued within 14 days of receiving the return.

7. Refunds

Once your return has been received and inspected:

  • We will notify you via email whether or not your refund has been approved.

  • If approved, you will receive the amount within 10 working days on the same payment method used

  • Times may vary depending on the bank or card circuit

If More than 15 working days have passed from approval without you having received the refund, please contact us at assistenza@guerrerosporting.com

📩 Customer Service

For questions regarding returns, refunds or orders:
📧 assistenza@guerrerosporting.com